General

WOW! Moment: When everyone is responsible for the customer

The WOW! Moment is when that little extra makes me have a wonderful customer service experience.   On the weekend, wife and me were shopping for our new apartment at TACC Store. We were browsing the many colourful and rather confusing furnishing material section of the store. Due to the X'mas discounts, the store was busy and… Continue reading WOW! Moment: When everyone is responsible for the customer

Branding · Thoughts

Air Conditioned Cabs – how will they differentiate

Luxury services spoil you. Last month I made multiple trips to the suburbs and preferred to use the Air Conditioned cab services over the local trains. And anybody who has booked an AC cab in Mumbai will tell you the good times and bad times when you can get a cab easily.Thankfully, there are about… Continue reading Air Conditioned Cabs – how will they differentiate