General

My visit to the Passport Office Mumbai for re-issue of booklet

This is a summary of my experience on researching and successfully making an application for a new passport booklet since I had exhausted the pages of my old passport. Getting Started As the need to apply for a new passport came up, I started talking to friends & family back in India to figure out… Continue reading My visit to the Passport Office Mumbai for re-issue of booklet

General

Understanding the African geography

This month we finish about 9 months since we moved to Nairobi. But friends and family are yet confused on which part of the world is this place. No complaints. I was't very good with geography in school myself. So here is a ready reckoner on understanding the geography of where we live and more… Continue reading Understanding the African geography

Marketing

Keynotes from Mobile Marketing Summit (Kenya)

Last week I attended the Mobile Marketing Summit - Kenya. It was an interesting session where conversation revolved around the dire need of educating the clients / brands and decision makers in the country to exploit the potential of mobile advertising. Here are some of the key take-away messages from the session. NOT MOBILE STRATEGY… Continue reading Keynotes from Mobile Marketing Summit (Kenya)

General

How I spent time during the X’mas holidays

The 2011 X'mas holiday has been rather wonderful. Spent some lovely time exploring Nairobi with wife and a new set of friends we have here. Explored We visited the Nairobi National Park. Saw a few animals - Giraffes, Baboons, Bisons / Wild Bulls, lots of deers. Unfortunately could not see any of the wild cats.… Continue reading How I spent time during the X’mas holidays

General

WOW! Moment: When everyone is responsible for the customer

The WOW! Moment is when that little extra makes me have a wonderful customer service experience.   On the weekend, wife and me were shopping for our new apartment at TACC Store. We were browsing the many colourful and rather confusing furnishing material section of the store. Due to the X'mas discounts, the store was busy and… Continue reading WOW! Moment: When everyone is responsible for the customer