General

Understanding the African geography

This month we finish about 9 months since we moved to Nairobi. But friends and family are yet confused on which part of the world is this place. No complaints. I was't very good with geography in school myself. So here is a ready reckoner on understanding the geography of where we live and more… Continue reading Understanding the African geography

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General

How I spent time during the X’mas holidays

The 2011 X'mas holiday has been rather wonderful. Spent some lovely time exploring Nairobi with wife and a new set of friends we have here. Explored We visited the Nairobi National Park. Saw a few animals - Giraffes, Baboons, Bisons / Wild Bulls, lots of deers. Unfortunately could not see any of the wild cats.… Continue reading How I spent time during the X’mas holidays

General

WOW! Moment: When everyone is responsible for the customer

The WOW! Moment is when that little extra makes me have a wonderful customer service experience.   On the weekend, wife and me were shopping for our new apartment at TACC Store. We were browsing the many colourful and rather confusing furnishing material section of the store. Due to the X'mas discounts, the store was busy and… Continue reading WOW! Moment: When everyone is responsible for the customer