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Weekend Reading #1

On Fridays I try and pick 5 articles which I have read during the week and think you should read them too. And Then Steve Said, ‘Let There Be an iPhone’ [The New York Times] Start Something: The Power of Side Projects [Busy Building Things] The technology modernising Kenya's matatus [BBC News] The Secrets of… Continue reading Weekend Reading #1

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Monday Mumble: Book a local train ticket with your phone

You can book airline tickets online. You can book railway tickets (long-distance). But you can't buy a local train ticket online. Can you? Here is the idea: Using your mobile phone you could buy a Western / Central Railway local ticket. SMS / USSD will definitely be the most accessible option. You will need to… Continue reading Monday Mumble: Book a local train ticket with your phone

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My visit to the Passport Office Mumbai for re-issue of booklet

This is a summary of my experience on researching and successfully making an application for a new passport booklet since I had exhausted the pages of my old passport. Getting Started As the need to apply for a new passport came up, I started talking to friends & family back in India to figure out… Continue reading My visit to the Passport Office Mumbai for re-issue of booklet

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How I spent time during the X’mas holidays

The 2011 X'mas holiday has been rather wonderful. Spent some lovely time exploring Nairobi with wife and a new set of friends we have here. Explored We visited the Nairobi National Park. Saw a few animals - Giraffes, Baboons, Bisons / Wild Bulls, lots of deers. Unfortunately could not see any of the wild cats.… Continue reading How I spent time during the X’mas holidays

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WOW! Moment: When everyone is responsible for the customer

The WOW! Moment is when that little extra makes me have a wonderful customer service experience.   On the weekend, wife and me were shopping for our new apartment at TACC Store. We were browsing the many colourful and rather confusing furnishing material section of the store. Due to the X'mas discounts, the store was busy and… Continue reading WOW! Moment: When everyone is responsible for the customer

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& As 2012 came to an end I had this "year end syndrome" where you look back into the year and wonder what did you achieve and did you live the year as expected. Of course, becoming a father was the biggest highlight for me in 2012. When I reviewed the year I observed the… Continue reading