General

WOW! Moment: When everyone is responsible for the customer

The WOW! Moment is when that little extra makes me have a¬†wonderful¬†customer service experience.   On the weekend, wife and me were shopping for our new apartment at TACC Store. We were browsing the many colourful and rather confusing furnishing material section of the store. Due to the X'mas discounts, the store was busy and… Continue reading WOW! Moment: When everyone is responsible for the customer

General

WOW! factor – onboard Kingfisher Airlines

Thought I should share this little WOW! factor I experienced recently onboard a Kingfisher Airline flight to Delhi. When the air-hostess serve the meal to the passengers they have a small list hidden on their tray with each guest name mentioned on it. So instead of saying "Sir, what would you like to have?" I… Continue reading WOW! factor – onboard Kingfisher Airlines