WOW! factor – onboard Kingfisher Airlines


Thought I should share this little WOW! factor I experienced recently onboard a Kingfisher Airline flight to Delhi.

When the air-hostess serve the meal to the passengers they have a small list hidden on their tray with each guest name mentioned on it. So instead of saying “Sir, what would you like to have?” I am pleased to hear the lovely air-hostess say “Mr.Bhatia, what would you like to eat this morning?”.

Lots of personalisation and a great customer experience delivered without much effort. Simple, but yet you don’t see many forms of service delivering this experience.

Would love to hear if you have had any other such WOW! factors. Share your thoughts in the comments area.

New players in the airline war


When I first read about the War of Words happening between the airlines, I thought the Go Air hoarding was a pure photoshop job. But then it seems agencyfaqs proved it was there on the spot, although I didn’t get a chance to check it myself.

Adding fun to the war I got this forward in the morning where there was some more extension to the hoardings. And these I am sure are NOT for real. But enjoy them anyways.

You last saw this

war of words

Then came the Laloo blow

indian railways

And how could the BEST stay behind