Kapil's Korner

The WOW! Moment is when that little extra makes me have a wonderful customer service experience.   On the weekend, wife and me were shopping for our new apartment at TACC Store. We were browsing the many colourful and rather confusing furnishing material section of the store. Due to the X’mas discounts, the store was busy and [...]

Luxury services spoil you. Last month I made multiple trips to the suburbs and preferred to use the Air Conditioned cab services over the local trains. And anybody who has booked an AC cab in Mumbai will tell you the good times and bad times when you can get a cab easily.Thankfully, there are about [...]

Just got off the phone with the research agency. Before we talked about the project we did a little chat on business in general and he mentioned that God has been great. Thanks to all the recession and tough market scenario companies are spending more money on research. Every brand wants to know how to [...]

Unexpected but it’s true. Reliance Communication has given me a little surprise. Image Courtesy: ~Athena In October I applied for the WLAN Broadband Internet service from Reliance Communications. After many weeks of waiting the little dish finally arrived but failed to pick up a signal at my house and we gave up. Post this, I [...]

Thought I should share this little WOW! factor I experienced recently onboard a Kingfisher Airline flight to Delhi. When the air-hostess serve the meal to the passengers they have a small list hidden on their tray with each guest name mentioned on it. So instead of saying “Sir, what would you like to have?” I [...]

On Tuesday I went partying with cousins to Poison. It was a pre-wedding celebration for my cousin and her fiance. It was a great bonding time before sister leaves for her new world. I wish them both lots of luck and God bless them. Poison is one of the posh discotheques in Bandra supposedly run [...]

Today’s edition of Mumbai Mirror features an article about how someone experienced great customer service at a local Chinese restaurant. Which made me think about a rather poor service offered to me lately. For about two years now I visited a health clinic to solve some of my allergy issues. This was one of the [...]